Shipping costs and return

The delivery costs for an order  are 11.00 € for the Netherlands and Belgium €9.80 up to a weight of 0- 20 kg

No delivery of large items such as java trees and cages in other countries then the Netherlands and Belgium

The delivery of small parcels of less than 20g is carried out by DPD and, depending on the location, delivered to your home or to
a DPD parcelshop.

Deliveries which must be made on pallets or special transport are delivered after consultation.

Returns are always possible within 1 month.
The use of the right of withdrawal is legally linked to a number of rules.
You will receive your money from the order.

The costs and risks associated with the return shipment are at your own risk.
The product must be returned in its original packaging.
To make use of the right of withdrawal, you must make it known within 30 days.
After that, we must receive the product within 14 days.
You can also hand over the product yourself to our store.
We make every effort to transfer your money within a few business days of receiving the products.
For this, we use the same payment method that you have chosen for your payment.

In the event of a return, we always evaluate the product for completeness, defects and signs of use.
In the event of damage and / or incomplete products, we will contact you first.
In this case, we are authorized to use a debit.